Terms and Conditions
Welcome to Oman Secrets! These Terms and Conditions outline the rules and regulations for the use of our services. By booking any tours or services with us, you agree to comply with and be bound by the following terms and conditions.
1. Company Information
• Legal Name: Oman Secrets, a business under Origins Branding.
• Registered Address: Barkasstraat 41, 1086 VJ, Amsterdam.
• Licensing: Oman Secrets does not hold specific licenses or registrations related to tourism or business operations in Oman.
2. Services Provided
Oman Secrets specializes in providing customized tours in Oman, ranging from adventure tours to cultural experiences. Our services include:
• Transportation: Ground transport within Oman as part of the tour package.
• Accommodation: Arrangements for stays during the tour duration.
• Meals: Meals as specified in the tour itinerary.
• Guides: English-speaking local guides with expertise in Omani culture and history.
• Flight Tickets: Optional flight booking services are available upon request.
3. Booking and Payment Terms
• Booking Process: All bookings must be made online through our official website.
• Payment Methods: We accept payments via credit card, debit card, and bank transfer.
• Payment Schedule: Full payment is required three weeks before the start date of the tour.
• Late Payments: Failure to make the full payment by the due date may result in the cancellation of the booking without any liability on Oman Secrets for costs incurred due to such cancellations.
4. Cancellation and Refund Policy
• Cancellation by Customer: Customers can cancel their bookings without any fees until the payment due date. Cancellations made after this period will incur a fee equal to the full amount of the booking.
• Refunds: No refunds will be issued for cancellations made after the payment due date.
• Rescheduling and Changes: Bookings can be rescheduled or changed up to two weeks before the tour start date, subject to availability and prior agreement with Oman Secrets.
5. Liability and Disclaimers
• General Liability: Oman Secrets is not liable for any harm, damage, or loss that occurs during the tour, including but not limited to accidents, injuries, illnesses, or theft.
• Customer Responsibility: Customers are responsible for their own personal insurance and medical coverage. Oman Secrets cannot be held accountable for any personal matters, including health-related issues, that arise during the tour.
6. Customer Responsibilities
• Conduct and Legal Compliance: Customers are expected to behave respectfully and adhere to local laws and regulations at all times during the tour. Customers are also responsible for their own safety and well-being.
• Fitness and Health Requirements: For tours that require a certain level of physical fitness, this will be specified in the tour description. Customers must disclose any medical conditions in advance and discuss potential risks with Oman Secrets.
• Accurate Information: Customers must provide complete and accurate information during the booking process, including any health or mobility issues that may affect their participation in the tour.
7. Use of AI-Generated Content
Oman Secrets uses AI-generated images on our website for illustrative purposes. These images are intended to represent the types of experiences we offer but may not reflect the exact scenes or scenarios encountered during tours. Oman Secrets disclaims any liability for differences between the AI-generated content and the actual experience.
8. Privacy Policy
• Data Collection and Use: We collect personal information necessary for booking and providing our services, including name, contact details, and payment information. This data is stored securely and used solely for the purposes of fulfilling our services and communications.
• Data Protection: Oman Secrets implements industry-standard measures to protect your personal data. Customers have the right to request access to their data or ask for its deletion at any time.
9. Governing Law and Dispute Resolution
• Jurisdiction: These Terms and Conditions are governed by Dutch law.
• Dispute Resolution: In the event of any dispute, the preferred method of resolution is mediation. If mediation is unsuccessful, arbitration will be pursued as the next step.
10. Special Conditions or Clauses
• Force Majeure: Oman Secrets is not liable for any failure to perform its obligations due to events beyond its control, including but not limited to natural disasters, pandemics, strikes, or other unforeseen circumstances. In such cases, Oman Secrets reserves the right to cancel or modify bookings and itineraries.
By booking with Oman Secrets, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or need further clarification, please contact us at our registered address or through our website.
Warm regards,
Lars & Guido
Founders of Oman Secrets