Oman Secrets – General Terms & Conditions
Effective Date: 01-09-2024
1. Company Information
• Legal Name: Oman Secrets, operated under Origins Branding.
• Registered Address: Barkasstraat 41, 1086 VJ, Amsterdam.
• Licensing: Oman Secrets is a travel consultancy and itinerary planning service. We do not hold specific licenses related to tourism operations in Oman.
2. Scope of Services
Oman Secrets specializes in tailor-made travel experiences in Oman. Our services include:
• Itinerary Planning: Custom tour design based on client preferences.
• Local Arrangements: Facilitating bookings with (local) third-party providers for accommodation, transportation, activities, and guides.
• Guided and Self-Drive Tours: We collaborate with local operators who deliver these services.
• Optional Flight Booking Assistance: We can assist in booking flights through third-party providers.
Important Note: Oman Secrets does not operate accommodations, transport, or guided tours directly but acts as an intermediary. All services are provided by independent local partners who bear full responsibility for execution.
3. Booking & Payment Terms
• Booking Process: All bookings must be made through our website or via direct communication with Oman Secrets.
• Payment Terms: Full payment is required three weeks before departure. Failure to pay on time may result in cancellation without a refund.
• Payment Methods: We accept credit card, debit card, and bank transfers.
• Changes & Amendments: Any requested modifications to an itinerary must be submitted at least two weeks before departure and are subject to availability and additional costs.
4. Cancellation & Refund Policy
By the Customer:
• Cancellations made before the payment deadline (three weeks prior to departure) are free of charge.
• Cancellations made after the payment deadline are non-refundable.
By Oman Secrets:
• In the unlikely event that Oman Secrets must cancel a trip due to force majeure (e.g., natural disasters, government restrictions, or security concerns), we will work to reschedule. However, we are not liable for refunds beyond what local providers agree to refund.
5. Liability & Disclaimers
• General Disclaimer: Oman Secrets acts solely as a travel planner and booking facilitator. We are not liable for any accidents, injuries, illnesses, property loss, delays, or service failures caused by third-party providers (hotels, guides, transport operators, etc.). Any disputes must be resolved directly with the service provider.
• No Compensation Policy: Oman Secrets will not be held responsible for any financial, medical, or other claims arising from trip disruptions, personal injuries, or dissatisfaction with third-party services.
• Customer Responsibility: Travelers are responsible for ensuring they have adequate travel insurance, including coverage for cancellations, medical emergencies, and personal liability.
• Travel Documents & Legal Compliance: Customers must ensure their passports, visas, and any other necessary travel documents comply with Omani regulations. Oman Secrets is not responsible for denied entry or travel interruptions due to document issues.
6. Travel Risks & Customer Responsibilities
• Fitness & Health Requirements: Some itineraries involve physically demanding activities. Customers are responsible for assessing their fitness levels and informing Oman Secrets of any medical conditions before booking.
• Adherence to Local Laws & Customs: Customers must comply with Omani laws, including those related to dress code, conduct, alcohol consumption, and environmental protection. Oman Secrets bears no responsibility for legal issues encountered by travelers.
• Assumption of Risk: Adventure activities (e.g., hiking, dune bashing, wadi exploration) carry inherent risks. Participation is at the traveler’s own discretion and risk.
7. Third-Party Service Providers
Oman Secrets collaborates with trusted local operators for accommodation, transportation, and guided tours.
• Responsibility Lies with the Service Provider: All bookings with third-party providers are subject to their individual terms and conditions. Any complaints, claims, or disputes must be addressed directly with them.
• Changes in Local Services: Due to unforeseen circumstances, third-party providers may alter accommodations, transport, or activities. Oman Secrets will make reasonable efforts to provide alternatives but is not responsible for variations in service quality.
8. Privacy & Data Protection
• Data Collection: We collect necessary personal information to facilitate travel bookings.
• Use of Data: Personal information is never shared or sold beyond what is necessary to fulfill your booking.
• Data Security: Oman Secrets follows industry standards to protect user data. You may request data deletion at any time.
9. Intellectual Property & AI-Generated Content
• Website & Marketing Content: Oman Secrets uses a mix of real and AI-generated images/videos for promotional purposes. These are illustrative only and do not represent exact locations or experiences.
• Intellectual Property: All content, branding, and materials created by Oman Secrets remain our intellectual property and may not be used without permission.
10. Amendments & Updates to Terms
Oman Secrets reserves the right to modify these Terms & Conditions at any time without prior notice. Any updates will be published on our website, and continued use of our services constitutes acceptance of the latest version.
11. Governing Law & Dispute Resolution
• Jurisdiction: These Terms & Conditions are governed by Dutch law.
• Dispute Resolution: Any disputes will first be attempted to be resolved through mediation. If unresolved, arbitration will be pursued. Oman Secrets is not liable for court litigation costs.
By booking a trip with Oman Secrets, you confirm that you have read, understood, and agreed to these Terms & Conditions.
For any questions, please contact us at:
📧 info.omansecrets@gmail.com
Warm regards,
Lars & Guido
Founders of Oman Secrets